Isesengura rya 5 Whys ni tekinike yo gusuzuma ikoreshwa mu kumenya no gusobanura iminyururu itera, hagamijwe kumenya neza intandaro yikibazo.Birazwi kandi nka analyse ya Whys cyangwa Bitanu Impamvu isesengura.Mugukomeza kubaza impamvu ibyabaye byabanjirije byabaye, kubaza birahagarara mugihe igisubizo ari "ntampamvu ifatika" cyangwa mugihe habonetse uburyo bushya bwo gutsindwa.Gukemura intandaro ni ngombwa kugirango wirinde ibibazo.Amagambo ayo ari yo yose mu nyandiko arimo ijambo "impamvu" agamije gusobanura impamvu nyayo (mubisanzwe bisaba byibuze "whys" eshanu, nubwo bishobora kuba imwe cyangwa irenga icumi kumenya icyabiteye).
(1) Gusobanukirwa uko ibintu bimeze ubu:
Kumenya ikibazo: Muntambwe yambere yuburyo, utangira kumva ikibazo gishobora kuba kinini, kidasobanutse, cyangwa gikomeye.Ufite amakuru amwe ariko ntabwo arambuye.Ikibazo: Nzi iki?
Gusobanura ikibazo: Intambwe ikurikiraho muburyo ni ugusobanura ikibazo.Kugira ngo ubyumve neza, baza: Byagenze bite koko?Byari bikwiye kuba bite?
Kurandura ikibazo: Muri iyi ntambwe, nibiba ngombwa, ikibazo kigabanijwemo ibintu bito, byigenga.Ni iki kindi nzi kuri iki kibazo?Hariho ibindi bibazo bito?
Gushakisha impamvu zingenzi: Noneho, icyibandwaho ni ugushakisha impamvu nyamukuru zitera ikibazo.Ugomba gusubira inyuma kugirango wumve urufunguzo rwibanze rutera imbona nkubone.Ikibazo: Nkeneye kujya he?Niki nkeneye kureba?Ninde ushobora kugira amakuru kubyerekeye ikibazo?
Gufata imyumvire yikibazo: Kugira ngo wumve imyumvire yikibazo, baza: Ninde?Ninde?Nisaha ki?Ni kangahe?Bangahe?Kubaza ibi bibazo mbere yo kubaza impamvu ari ngombwa.
Twandikire:
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Igihe cyo kohereza: Jun-08-2023
